Shipping Policy

Thank you for visiting and shopping at robynnjoy.com​.  Following are the terms and conditions that constitute our Shipping Policy:

Domestic Shipping Policy

All orders are processed within 4-7 business days. Orders are not shipped or delivered on weekends or holidays.

We do everything possible for our customers to receive their orders on time.  If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 Customs, Duties and Taxes

Robynnjoy.com​ is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 Damages

We carefully pack every order, so damaged products are incredibly rare and unlikely to happen to you. In the unlikely event that a shipper damages your products during transit, please contact the shipment carrier to file a claim. Robynnjoy.com​ is not liable for any products damaged or lost during shipping.

What constitutes damage: • Cracked jars and bottles, • Jars and bottles contents are spilled out, • Broken items.

Please save all packaging materials and damaged goods before filing a claim.